Reports
Workflow audits & optimization proposals
Long-form reports that pair the broader UX audit findings with concrete redesign proposals — current-state diagnosis, business-intent decoding, recommended flow, and success metrics. Built for cross-functional reading (PM · Eng · Design).
Cross-cutting audit · #1 priority
UX audit, 12 workflows
Audits 72 screens across 12 workflows, ranks the top 3 redesign bets, and lands on the Admission Moment as the Step 1 focus.
12 workflows · 4 cross-cutting findings · top-3 ranked
Workflow deep-dive · #2 priority
Onboarding optimization
Diagnoses the current 27-screen first-run flow, decodes the business intent of every field captured, and proposes a compressed ~11-screen flow with a personalized payoff.
27 screens reviewed · 10 findings · 11-screen redesigned flow
Workshop output · Companion to onboarding
Onboarding story map
A single-map workshop output that turns the optimization report into a NOW / NEXT / LATER slice plan — nine backbone columns in Mia's voice, a falsifiable May-1 outcome, and fourteen ranked assumptions sequenced around the March 15 – May 15 code freeze.
9 columns · 14 assumptions · 3 slices · 4 preserved disagreements